Shipping & Delivery
We carefully pack every NordLihas shipment and always include a tracking code. On this page, you can find transit times, shipping rates, and instructions in case a package is delayed, lost in transit, or arrives damaged.
Order processing time
Orders confirmed before 15:30 on business days ship from our warehouse on the same day. Purchases placed later or over weekends and holidays are packed on the following business day. You will receive an order confirmation by email right after your purchase and a tracking code as soon as the package is handed over to the carrier.
Tracking your shipment
- Click the tracking link in the shipping notification sent to your email or text message.
- You can also head to our store's order tracking page and enter your order number in the field.
- Tracking updates start showing as soon as the carrier registers the package in their system, usually within 24 hours of dispatch from the warehouse.
- Shipment status updates across different transport stages all the way to your door or pickup point.
Estimated delivery times
We calculate delivery time in business days from the moment of dispatch. The stated times are estimates, and we cannot promise guaranteed arrival dates. Deliveries to remote locations may take an additional 1-2 business days.
| Region | Estimated delivery time |
|---|---|
| Finland | 2-5 business days |
| Other destinations | Available to review at checkout before payment |
Shipping and handling costs
Standard delivery is free when you order for at least €60 to Finland. A shipping fee of €4.90 applies to smaller orders. The final shipping rate to your address is calculated and clearly displayed at checkout before order confirmation.
International shipping
If the order is delivered outside Finland, you will see the shipping rates and estimated times directly at checkout. Any customs duties and taxes in the destination country are determined by local rules and are the responsibility of the recipient. An order not collected from customs is returned to us as a standard return.
Lost, stolen, or damaged order
6.1 Damaged
Please inspect the package's condition upon arrival. If the box or the product itself was damaged during transit, take clear photos and message us at [email protected] within 48 hours. We will send a replacement free of charge or issue a refund. You do not need to return a damaged jar or pouch unless we specifically request it.
6.2 Lost
If your shipment tracking shows no movement for 5 business days, please message us with your order number. We will check the shipment status with the carrier and either reship the items or issue a refund, per your preference, within 10 business days of your report.
6.3 Package is marked as delivered, but cannot be found
First, check with family members, neighbors, or your nearest pickup location to see if the package was left with them. If your shipment cannot be found, let us know within 3 days of the marked delivery date. We will investigate the situation with the carrier and keep you updated.
Questions about this policy
Have questions? Email us at [email protected] or call +358 664 109 535 (Mon-Fri 10:00 - 17:30, Sat 10:30 - 14:30). We respond to every inquiry within one business day.
- Merchant
- NordLihas Oy
- Registered address
- Runsorintie 1, 65380 Vaasa, Suomi
- [email protected]
- Phone
- +358 664 109 535