Returns & Refunds
You can return any product purchased from our NordLihas store within 30 days of delivery without any hassle, as long as the item is unopened and in its original packaging. On this page, you will find our terms, instructions, and refund timelines.
30-day refund guarantee
The right of return is valid for 30 days from the date of receipt. This applies whether the item is damaged, broken, incorrect, or if you simply decide to cancel your purchase.
Return conditions
- Damaged or defective product: you will receive a replacement or a full refund including original shipping costs. Please attach a photo of the product to your message.
- Incorrect shipment: we will dispatch the correct item without delay and arrange the return of the package sent in error at no cost to you.
- If the product is not right for you: the packaging must be unused, in its intact retail box, with seals intact. The customer covers return shipping costs, and original shipping fees are non-refundable.
- Due to hygiene and health safety reasons, opened packages are not eligible for return unless the batch itself is defective.
Making a return
- Contact us within 30 days of delivery at [email protected] or call +358 664 109 535. Provide your order ID, reason for return, and include photos if the package arrived damaged.
- We will reply to your message within one business day and provide a return code and shipping address.
- Place the product back in its protective box, include the return number you received, and seal the package securely.
- Send the package to the designated return address and email us the tracking code. Keep your receipt until the refund appears in your account.
Refunds and processing time
We inspect the item within 3 business days of arrival and notify you of the refund via email. Refunds are issued using the original payment method. Cash on delivery purchases are refunded to your specified bank account, and online banking orders to the relevant account. The amount typically appears in your account within 1-5 business days.
Exchanges and cancellations
If you wish to exchange for another product or size, return the original item and place a new order. We will refund the returned product promptly after inspection. Unshipped orders can be canceled free of charge by emailing your order details to [email protected].
Questions about this policy
Have questions? Email us at [email protected] or call +358 664 109 535 (Mon-Fri 10:00 - 17:30, Sat 10:30 - 14:30). We respond to every inquiry within one business day.
- Merchant
- NordLihas Oy
- Registered address
- Runsorintie 1, 65380 Vaasa, Suomi
- [email protected]
- Phone
- +358 664 109 535