Frequently Asked Questions
Read answers to frequently asked questions about orders, delivery times, and returns.
Still have questions?
Our team responds to questions within one business day.
how to choose the right protein powder for muscles
Choose whey isolate if you want minimal fat and carbohydrates, along with a drink that dissolves quickly in water. It is ideal to consume right after a gym workout or a run. Whey protein helps maintain and build muscle mass as part of a varied diet.
what ingredients do nordlihas products contain
We only use clear, tested ingredients such as quality whey protein, magnesium malate, and genuine menthol. Our products contain no artificial colorings or unknown herbs. All ingredients and their exact amounts are listed on the package in clear Finnish.
how to use cooling muscle gel correctly
Apply a small amount of gel to clean skin after a workout and a warm shower, and massage gently until absorbed. The gel provides a strong cooling sensation, so avoid getting it on broken skin or into your eyes. Wash your hands thoroughly with soap after application.
can I pay for the order upon pickup with cash on delivery
Yes, you can. We offer cash on delivery as a convenient payment method, as well as traditional bank transfer via advance invoice. When paying with cash on delivery, you make the payment directly at the pickup point when collecting your parcel. We do not process payment cards directly on our website.
when is the order dispatched from the vaasa warehouse
All orders placed on weekdays before 15:30 are processed and packed on the same day. You will receive a tracking code by email as soon as the package has been handed over to the carrier. We pack orders in sturdy cardboard boxes to protect the products.
how do product returns work in practice
You can return an unopened product in its original packaging within 30 days of receipt. Because these are hygiene-sealed food products and creams, opened packages cannot be accepted. The customer is responsible for return shipping costs unless the product is defective.